Contact us
If you have any questions about orders, shipping, payments, returns and exchanges, after-sales service, or product information, please feel free to contact us using the details below. Please provide the necessary order information so that we can verify your inquiry more accurately and provide appropriate assistance.
1. Contact Information
Address: 3654 Weber Rd, Saint Louis, MO 63125, US
Phone: +1 (314) 555-0274
Email: customer@nelzelisreni.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Central Time, CT)
You can contact us by phone or email. To facilitate communication and follow-up, please use the same contact information you provided when placing your order whenever possible.
2. Customer Support
Our customer support covers the following areas:
Order Inquiries: Assistance with verifying order information, order status, and related purchase records.
Shipping and Delivery: Answers to questions about delivery progress, shipment tracking, and order transportation.
Payment Inquiries: Assistance with payment records, payment status, and related transaction issues.
Returns and Exchanges: Answers to questions about returns, exchanges, and related application procedures.
After-Sales Service: Assistance with inquiries related to products after delivery, with support provided according to the specific circumstances.
Product Information: Answers to questions about product descriptions, specifications, usage instructions, and other related matters.
If your inquiry involves multiple topics, please describe them together in your message so that we can better understand your needs.
3. Information to Provide When Contacting Us
To help us identify your order accurately and understand the issue, please provide the following information as applicable:
Order number.
Email address used when placing the order.
A description of the specific issue or inquiry.
Relevant product details, shipping information, or payment records.
If your inquiry concerns a damaged product, an item that does not match the order details, or another matter that requires verification, you may also provide relevant photos or screenshots to help us understand the situation.
Please do not send full bank card numbers, account passwords, or other unnecessary sensitive information in ordinary emails.
4. Response Time and Follow-Up
We typically respond to inquiries within 1 to 3 business days of receipt. Actual processing times may vary depending on the complexity of the issue, the information required for verification, or other business circumstances.
If your inquiry requires further investigation, please refer to the information provided in our subsequent communications. To avoid duplicate handling, we recommend keeping the original email correspondence and providing your order number or previous communication details when following up.
If you have not received a response within the timeframe mentioned above, please check your email's spam folder or other email categories and confirm that the email address you provided is accurate.
5. Use of Contact Information
Please provide accurate and necessary information when contacting us so that we can verify your inquiry and follow up accordingly. We will process relevant information based on the subject of your inquiry. For information about how personal information is collected, used, and processed, please refer to the Privacy policy page on our website.